Library News

Are You Using the Correct Libby Support Form?

​

Back in February, we updated our Libby Support Form. We'd like to remind everyone who has been using Libby prior to February that there may be action required in order for the newest form to appear in the app. The new form's link is https://forms.gle/2XEyb3EatFheaQTd9. Ensure you have the most up-to-date help form:

• Go to the menu (three lines icon at the bottom in the middle),

• Scroll down to "Help & Support"

• Click on "Contact Your Library" 

 

If you do not see the updated form, please follow these steps:   

1. Select the Johnston County Affiliated Libraries logo from the library tab.

2. Select "Find A Branch."

3. Choose a different library from the group of affiliated libraries.

4. Repeat steps 1-3. For step 3, select your original library.

Additionally, patrons can find the Libby Support & Assistance Form link on our website at www.pljcs/libby. Feel free to give us a call at 984-985-BOOK if you need assistance.

​

Changes to How Holds Work in the Libby App

​

There’s been a recent update to how holds function within the app. The option "Deliver Later" is now called "Suspend Hold". When you're ready to read or listen to your book, you’ll unsuspend your hold to get the next available copy. This change should help move items through waitlists and prevent titles from sitting on holds shelves. Learn more about this update https://bit.ly/46cXAqi.

​